SOAR

At 3:30 PM EST the migration of SOAR myTroop customers to the new infrastructure was completed.

We are starting to see customers access their websites on the new infrastructure and email flowing through the new email servers.

The new mailserver has a new IP Address which does not have any “reputation” associated with it. Email might be a little slow for the next 24 hours because of this. After all the DNS changes occur tomorrow, we will be moving the old mailserver IP Address which does have a good reputation over which will fix the issue.

When you see the switch will depend on a variety of things. It can take DNS changes some time to propagate across the Internet.

• DNS is the system that maps names like www.troop123.com to which server answers that domain

You will know you are looking at your site on the new infrastructure when you see the following message on your site.

SOAR myTroop migration is complete.
- Make any modifications you want to your site again !

Note: This message will only be displayed to those logged in with an account that has

• “Add Content” or “Administrative” permissions
• The “admin” or “leader” accounts

If you want to try and speed up seeing the new site, you can try the following

• If you have the technical skills – flush your DNS cache on your machine
  • “ipconfig /flushnds” from a DOS prompt on your computer
  • Close all browser windows and restart your browser
• Reboot your computer if you don’t know how to accomplish the above
• Phones will usually pickup the change quicker and don’t need to be restarted

If you run into an issues, please use Admin/Report Problem on your SOAR website to document the issue you are having.

SOAR Support