SOAR

Last night there was a problem with the Calendar Sync function. Your website could have possibly created calendar feeds that were empty.

If your Calendar Sync on your personal device is empty, i.e. has no events for your unit, the best thing to do is wait 24 hours. The next time a scheduled update for your calendar is requested, it will repopulate all the events from your unit website.

It could take up to 24 hours for this to happen because some services like Google Calendar cache the feeds and cannot be forced to update existing feeds.

You can force the calendar sync to update sooner with the next method. We recommend waiting the 24 hours for the events to reappear automatically.

If you are receiving an event with the title "Calendar Sync Error" you can do the following:

1. Remove the calendar feed from your device
2. Go to your unit website and login
3. If you have an individual account, change your password. This will force the calendar sync to give you a new calendar sync ID.
4. Click the Calendar Sync menu item on your website
5. Follow the steps to create a new Calendar Sync

We apologize for the inconvenience this has caused.

SOAR Support